The Skill of Balancing Remote Audience Engagement

There is definitely a skill involved when it comes to planning the programme for remote participants at a hybrid event. A hybrid event for me is “bringing together a face to face and remote audience for a shared participatory experience in real time.” Clearly there is also another skill involved in planning the programme for face to face participants. Creating a programme that combines both audiences to have that unique seamless participatory experience has to be the goal for any effective hybrid event.

In my experience what is happening at the moment for remote participants is a little like the idea of ‘feast and famine’ and there isn’t enough balance. For some of the events, the remote participant has quite clearly been forgotten (and that of course is tough for any remote attendee). The result really is that the attendee will simply switch off from the event and leave (virtually of course).

Here are some common (famine) issues that I have come across. There is the planner/speaker who hasn’t considered how an exercise will translate from physical attendees to remote attendees. For example, it’s quite easy to have a networking exercise amongst face to face attendees, but it needs more thought when planning the networking for the remote participants. 

Then there is the panel debate that forgets there is an on line audience and so only takes questions from the face to face attendees.  A third issue is when questions taken from the physical audience are not spoken into a microphone or repeated back into a microphone by the speaker.

On the counter to the famine we have some other (feast) issues. Whilst, remote participants do not want to feel excluded they do also need a break during the event as well. Some programmes have invited remote participants to be involved over a number of hours but is that realistic? Can you really ask someone to sit at their desk for hours?  If your programme is long then just plug in some breaks for the remote participants.

Sometimes there seems to be an idea that you have to keep pushing content at remote attendees to make sure they are fully engaged (whatever that means). This could translate to separate interviews with speakers, polls, chats and all sorts of other activities whilst the face to face attendee is enjoying his/her break.  All participants need time to reflect so allow time for that with your remote attendees.  

Ensuring the programme is effective for both face to face and remote attendees is truly a balancing act which has challenges. The good news is that in our events industry there is a lot of fast learning going on right now and seamless hybrid events will become the norm in the near future. 

Related Posts and Resources 

Hybrid Event Centre 

Event Planning on Planet Planit 

The Hybrid Event Question

The debate around whether a hybrid event (I define a hybrid event as “bringing together a face to face and remote audience for a shared participatory experience in real time”, will destroy the traditional face to face event still continues.  And it’s set to continue for some time I am sure.

Whilst this argument is valid to some degree I believe that it is getting in the way of expanding the event horizons from which everyone can benefit.

For a number of event planners the fear is that once their delegates know that they can attend either in person or remotely; then a number of their audience that used to attend the face to face event will decide to attend remotely. Any true event planner will assess their situation and decide from there whether a hybrid event will be the best way forward to achieve the ultimate objectives of the organisation.

Let’s look at an example of a two or three day event that requires people from across the globe to travel to one location. If we factor in a day either side of the event for people to travel and get ready for the event then we are effectively looking at a week away from their office.   Due to all sorts of reasons the number of people able to travel to this annual event has been decreasing over recent years and now the attendance is at 50% of what it was four years ago.

Depending on the objectives of the organisation there could be a call for a different way of making sure attendees are still involved and one of those ways would be to include elements of the event for remote participants.  

Now we are starting to look at using a hybrid event model.  Whilst this will have some challenges in terms of extra costs there are also extra benefits that can occur so the hybrid event shouldn’t be dismissed out of hand.  The question of whether to hybrid or not should be on the table at the outset of the planning process.

Hybrid events are not going to be relevant in all event cases; there will always be the traditional face to face behind closed doors event and there will continue to be remote meetings on line but the blend that can come from a hybrid event is one that is here to stay.

Have a look at it and if it’s not going to work for you that is ok as well but at least get involved in considering the question of developing a hybrid event experience and enjoy the blend that comes from mixing your audiences together.

Related Posts and Resources

Hybrid Event Centre 

Event Planning on Planet Planit 

Event Camp Europe on Planet Planit